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We downloaded the email without noticing anything abnormal but as soon as we opened the attachment, the tragedy began.
Most of the files on that computer were encrypted due to the automatic activation of a virus that limits / blocks access to the affected device (ramsoware).
Although we managed to prevent other computers connected to the network from becoming infected, we suffered a massive loss of data and information, some essential for the performance of our work, others for personal and private use only.
Of course, a minimum of expertise would make you think: “but it is well known that an attachment could contain viruses!”
We know this and other intrusion techniques well but we fell into the trap only because the email came from a contact deemed reliable. Nothing made us think of such a repercussion.
That’s why opening the content of the attachment was a natural action, as anyone would do when the sender is known and trusted.
This story was an opportunity to better understand what we already knew, the difference between hackers and organized cybercrime.
The former mostly pursue certain “ideological” objectives, the latter aim exclusively at the theft of money and information on everyone’s private life.